Returns & Refunds

Returns & Refunds

60-day money-back guarantee

Try Ardora for 60 days from the date it arrives. If it is not right for your body, return it for a full refund. There are no restocking fees and we pay for return shipping.

How to start a return

Email our support team with your order number. We will send you a prepaid return label, described on the label as a wellness device rather than the product name.

For hygiene reasons, please clean the device thoroughly before sending it back.

When you will be refunded

Refunds are issued to your original payment method within 3 to 5 business days of your return arriving with us. Depending on your bank, it may take a few additional days to appear on your statement.

Damaged or faulty on arrival

If your Ardora arrives damaged or does not power on, contact us with a photo and your order number. We will send a replacement at no cost to you, and you will not need to return the faulty unit.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once an order has shipped, it falls under the 60-day return process above.

Placeholder to confirm before launch: your support email address and return warehouse address.