Privacy Policy

This Privacy Policy explains how Ardora ("we", "us" and "our") collects, uses and discloses your personal information when you visit or make a purchase from this website. By using this site, you agree to the collection and use of information in accordance with this policy.

Personal information we collect

When you browse the site, we automatically collect certain information about your device, including your browser type, IP address, time zone and some of the cookies installed on your device. As you browse, we collect information about the individual pages you view and how you interact with the site. We refer to this as device information.

When you make a purchase or attempt to make a purchase, we collect order information: your name, billing and shipping address, email address, phone number, and payment details. Payment card details are processed securely by our payment provider and are not stored by us.

How we use your information

We use the information we collect to fulfil and deliver your orders, to communicate with you, to screen orders for potential risk or fraud, to provide customer support, and, where it aligns with your preferences, to send you marketing about our products and offers. We also use device information to improve and optimise our site.

Sharing your information

We share your personal information with trusted third parties who help us operate our business. This includes Shopify, which powers our online store; our email and marketing platform, which sends order and marketing communications; payment processors, which handle transactions; shipping and fulfilment partners, which deliver your orders; and advertising and analytics providers, such as the Meta and Google platforms, which help us measure and improve our advertising. We may also share information to comply with applicable laws, to respond to a lawful request, or to protect our rights. We do not sell your personal information for profit.

Behavioural advertising

We use your information to show you advertisements that may be relevant to you. You can opt out of targeted advertising through the settings offered by the relevant platforms and through industry opt-out tools, and you can control cookies through your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, update or request deletion of your personal information, and to object to or restrict certain processing. Customers in the European Union, the United Kingdom and Canada have specific rights under applicable data protection law, including the GDPR and PIPEDA. To exercise any of these rights, contact us through our contact page. Your information may be transferred to and processed in countries other than the one in which you reside, including where our service providers operate.

Data retention

We retain your order information for our records unless and until you ask us to delete it, and for as long as necessary to meet our legal and accounting obligations.

Children

This site is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under the age of majority.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The current version will always be posted on this page.

Contact

For questions about this Privacy Policy or your personal information, please reach us through our contact page.