Talk to a human
No ticket bots, no phone tree, no offshore script. Email lands with the people who build the thing.
info@ardoraluxe.comOrders, returns, warranty, and anything about your delivery. We answer within one business day, usually much faster.
HoursMonday to Friday, 8am to 6pm Eastern. Messages sent on a weekend get answered Monday morning.
Already ordered?Include your order number in the subject line and we can skip three emails of back and forth.
ReturnsEmail us and we send a prepaid label the same business day. See the Refund Policy for the full 60-day trial.
Wholesale and fleetsRunning a fleet and want to spec these for your drivers? Email us with your headcount and we will put together real numbers.
Before you write in
Most questions are already answered on the product page under "Questions drivers actually ask", including the ones we cannot answer yet because the testing is not finished. If your question is about load ratings, foam density, or heat, the honest answer is on that page.
Media and partnerships
Same address, put MEDIA in the subject line.
