The 60-day full-dispatch trial
A seat cushion is not a tool. It is closer to a pair of boots. Your body, your seat pan, your bolsters and your old injuries decide whether it works for you, which is why the driver in the next truck swears by the one you hated. We cannot tell you from here that this fits you. What we can do is make it free to find out.
What is covered
- Any reason at all. You do not owe us an explanation and we will not ask for one.
- Used, sat on, and hauled around for two months. That is the entire point.
- No restocking fee, ever.
- You do not need the original box in perfect shape.
How to start a return
Email info@ardoraluxe.com with your order number. We send a prepaid return label the same business day, or the next one if you catch us on a weekend. Drop the package at any UPS Store or UPS Access Point. That is it.
Refunds
Once the return is scanned by the carrier we issue your refund. It posts to the original payment method, typically within 5 to 10 business days depending on your bank. We refund the full product price. Original shipping charges, where they were paid, are not refunded.
Exchanges
Wrong item, damaged in transit, or a manufacturing defect? Email us a photo and we ship a replacement immediately at our cost. You will not be asked to pay twice and wait for a refund to clear.
Damaged or incorrect orders
Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 30 days and we will make it right with a replacement or a refund, your choice.
The short version
We would rather lose a sale than take money from a driver the product does not help. If it does not work for you, tell us and we will send your money back.
Questions about a return: info@ardoraluxe.com
