Shipping
You live on the road. Getting a package to you should not be the hard part, so we ship to wherever you actually are.
What it costs
Shipping is free on every order. There is no minimum to hit and no threshold to clear. One cushion ships free, the two-pack ships free, the Long Haul Kit ships free. The price you see on the product page is the price you pay.
Where we ship
- Your house. Standard residential delivery.
- Your terminal or yard. Put the terminal address in and add your name plus your truck number in the address line.
- A UPS Access Point. Pick it up on your route instead of hoping you are home. Choose one at checkout or reply to your confirmation email and we will reroute it.
Rates and timing
| Every order, no minimum | Free |
| Processing time | 1 business day |
| Delivery, contiguous US | 5 to 8 business days |
| Alaska, Hawaii, Canada | 6 to 12 business days |
Orders placed before 2pm ET on a business day usually go out the same day. Orders placed on a weekend or holiday go out the next business day.
Tracking
You get a tracking number by email the moment the label is scanned. Drivers care about tracking more than anyone, so if a number has not moved in 48 hours, email us and we will chase the carrier for you rather than sending you to do it.
Lost or delayed in transit
If the carrier loses your package or it stalls for more than 10 business days past the estimate, we replace it. We do not make you file the claim. That is our job.
Outside the United States
We ship to Canada, the United Kingdom, Australia and New Zealand. Shipping is free to all of them, and delivery times outside North America vary by destination, so we will not print an estimate we cannot stand behind.
One thing we will not hide from you: on orders delivered outside the United States, any duties or import taxes are set by your country, not by us. They are the responsibility of the recipient and the carrier collects them at delivery. We would rather you read that here than find out at your door.
Address changes
Caught it early? Email info@ardoraluxe.com straight away. If the label has not been printed we can change it. If it has, we can usually still reroute it to a UPS Access Point near you.
Shipping questions: info@ardoraluxe.com
